Our organisation is accredited with ISO status ISO9001: 2008. Bates approach to quality management ensures customers are delivered precisely what they need, consistently, accurately, on time and within budget.
Quality management is focused not only on product and service quality but also the means to achieve it.
Bates Group Quality Management delivers quality through consistency to all customers without fail
Our quality management ethos adopts a number of management principles that are used to guide our organisation towards improved performance, inclusive of understanding future and current customer needs, meeting requirements and exceeding customer expectations as well as promoting leadership unity through creating and maintaining an internal environment in which staff are fully involved in achieving the organisations quality objectives.
This ensures that our organisation delivers quality through consistency to each and every one of our customers without fail.